Working with Solutions
Over a period of time, direct customer support helps your organization to build a rich knowledge base for future reference. A Knowledge Base in the form of solutions (also called as articles or frequently asked questions,) that enables your organization to solve the repetitive problems encountered by customers using limited resources. The Solutions module integrated with Cases is very useful for organizations that are mainly focusing on post-sales support, particularly technology and knowledge-based industries.
Availability
Profile Permission Required: Access to the Solutions Tab that includes View, Create, Edit and Delete permissions.
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Zoho CRM - Working with Solutions
Chapter 11: Working with Solutions Over a period, direct customer support helps your organization to build a rich knowledge Base for future reference. Knowledge Base in the form of solutions (also called as articles or frequently asked questions) ...Create Solutions
How Can I... Create Solutions Create Solutions Individually Attach Documents to the Solution Create Solutions In Zoho CRM, you can create solutions by: Entering data in the solution details form: You can manually fill in the Solution details gathered ...Standard Fields in Solutions
Following are the list of Zoho defined standard fields available in the Solutions module: Field Name Description Data type Maximum Limit Solution Number Display the case ID after creating a solution Number 16 digit Solution Title* Specify the subject ...Working with Cases
In the world of Internet, online Customer Support has become an integral part of the organizations' business process. Customer Support is an important activity in all types of product and service industries. In general, case trouble tickets are used ...Zoho CRM - Working with Dashboards
Chapter 20: Working with Dashboards Dashboards are a pictorial representation of your custom report data, which gives a real-time snapshot of your organization's key metrics. Using dashboards you can easily visualize comparisons, patterns, and trends ...