The Idle Deal Alert extension for Zoho CRM helps you identify deals that have been stuck in a particular pipeline stage for too long.

This extension sends you an alert any time a deal is stuck in the pipeline for too long, allowing you to address a deal before your window of opportunity closes. When this extension is installed, you will get the Idle Alert Settings tab as well as Scheduler that will check for dormant deals and send out alerts on a day-to-day basis.

You can either go to the Zoho Marketplace to install the Idle deal alert extension or log in to your Zoho CRM account and install it from there.

Install the Idle Deal Alert extension

To install the extension:

1. Go to Setup > Marketplace > All.
   All the installed extensions are listed. Under All Extensions you can view all the extensions supported in CRM.
2. Click All Extensions, browse through for Idle Deal Alert and click it.
   The details about the extension will be available.
3. Click Install Now.
4. In the following screen, agree to the Terms of Service and click Continue to Install.
   
5. Choose one of the following and click Confirm.
   • Install for admin only - The extension will be installed in CRM only for users with an administrator profile.
   • Install for all users - The extension will be installed in CRM for all the users.
   • Choose profiles - The extension will be installed in CRM for all the users under the selected profiles.

Configure Idle Deal Alerts

After the installation is complete, configure the Idle Alert Settings tab in order to specify the number of days a deal can remain in one particular before sending an alert.

To configure Idle Deal Alerts:

1. In your Zoho CRM account, select the Idle Alert Settings tab and click Create.
2. Provide a name for the alert.
3. Fill in the timeout period for each stage.
4. Select an alert mechanism.
   • A task - A task will be created in the Activities module.
   • An email - An email alert will be sent to the selected recipient.
   • A task with an email - Both a task and an email alert will be created.
5. For email alerts, specify the recipient in the Send To field.
   • Users - The email alert will be sent to the deal owner.
   • Others - Manually specify the email addresses of people who will receive the alert.
6. Click Save.
   
   The settings will be made active. The scheduler will be triggered at 8.15a.m. (as per your timezone) everyday.

Once the configuration is complete, an alert will be created every time a deal crosses the timeout period.

Configure Multiple Timeout Periods

You can configure multiple timeout durations for a single stage.

For example, if you want to receive alerts for every fifth, tenth and fifteenth day a deal is in the Negotiation stage, You can do so by creating individual records in the Idle Alert Settings tab with the value of the Negotiation stage being set to 5, 10, and 15.

Uninstall Idle Deal Alert extension

You can uninstall the Idle Deal Alert extension anytime. Uninstalling this extension will permanently delete all associated data.

To uninstall the extension:

1. Go to Setup > Marketplace > All.
   All the installed extensions are listed. Under All Extensions you can view all the extensions supported in CRM.
2. Browse for Idle Deal Alert and click the corresponding Uninstall link.
3. Click OK to confirm.
   The extension will be uninstalled and all related data will be deleted.