Features you will miss on Professional-to-Free downgrade
| Features | Professional Edition | Free Edition |
| Macros | - | |
| Feeds | 100 follow-ups/user | - |
| CRM Analytics | ||
| Custom Reports | Unlimited | - |
| Schedule Reports | 20 | - |
| Custom Dashboards | Unlimited | - |
| Marketing Automation | ||
| Mass Email | 500 | - |
| Email Templates | Unlimited | 10 |
| Web-to-Lead/Contact Form | 10 | 1 |
| Schedule Mass Email | - | |
| Inventory Template | - | |
| Attach PDF and Send Email to Contacts | - | |
| Web-to-Case Form | 10 | - |
| Notify Owner | - | |
| Data Administration | ||
| Import Data | 20000 | 1000 |
| Data Import - Skip/Overwrite option | - | |
| Data Deduplication Tool | - | |
| API for Third-party App. Integration | 10000 calls/day | 1000 calls/day |
| Security Management | ||
| Profiles | 15 | 2 |
| Roles | 10 | 2 |
| Field-Level Security | - | |
| Groups | - | |
| Product Customization | ||
| Total Custom Fields per Module | Max 150 | - |
| Lookup | 5 | - |
| Formula Fields | 15 | - |
| Workflow Management | ||
| Rules per Module | 10 | 1 |
| Field Updates per Rule | 3 | - |
| Webhooks | 10000 calls/day | - |
| Feeds Follow-ups | - | |
| Add-ons & Integrations | ||
| Plug-in for Microsoft Outlook | - | |
| Zoho CRM Plug-in for Microsoft Word | - | |
| Zoho Mail Add-on | - | |
| Zoho CRM for QuickBooks | - | |
| Zoho PhoneBridge | - | |
| Mail Merge using Zoho Writer | - | |
| Attach From Zoho Docs | - | |
| Attach Files from Google Drive | - | |
| General Limits | ||
| Custom List Views | Unlimited | 5 |
| Data Storage | Unlimited Records | 25000 records |
| File Storage | User Licenses * 250 MB | User Licenses * 250 MB |
| Customer Support | ||
| Email Support | 6 hours response | - |
| Live Chat | - |